If you wish to cancel your order, please contact our customer service as soon as possible.

Our furniture is made for you according to your wishes. That is why your order is unique and our manufacturers start producing your design immediately. Your order cannot generally be changed. If you have changed your mind, please contact our customer service as soon as possible - we will find the best possible solution.

Yes, this is possible. Please contact our customer service if you would like to change your delivery date or delivery address.

If you have ordered goods for collection from our pick-up point, the collection date provided is the earliest possible date you can collect the goods. However, you have the option to choose a different collection date that suits you better. Please note that collection must be made within 14 days, otherwise a storage fee will be charged.

If you order our goods from Germany to Switzerland, certain regulations apply for import, customs clearance and VAT. To ensure that you are well informed, we have summarized the most important points for you: Information sheet for customers in Switzerland .

We would like to point out that our products are delivered disassembled and therefore need to be assembled by yourself. We provide you with detailed assembly instructions so that you can assemble them easily and step by step. You can find these instructions here . So nothing stands in the way of a simple and successful assembly!

On the delivery date, you will receive the delivery within an agreed time frame. Unfortunately, an exact time within this time frame cannot be set. On the day of delivery, the driver will notify you by phone approximately half an hour before his arrival. If the driver does not find anyone at the time of delivery, additional costs will be incurred for a second delivery.

Before delivery, please ensure that the access route is clear and accessible and that your furniture will fit through doorways, stairwells and other narrow spaces. Make sure that there is unobstructed passage to the installation site. The exact dimensions of the furniture can be found here on the website. For safety reasons, the driver is not allowed to take off shoes during delivery. It is therefore advisable to cover sensitive floors beforehand.

You will always receive an exact shipping cost before you confirm your order. Before you pay, we will provide you with transparent information about the available delivery options and their prices. Shipping costs depend on the weight of your order and your place of residence.

We offer assembly of your furniture upon request. Please contact our customer service department .

You can pay by direct bank transfer, Paypal, Applepay, credit card or invoice.

At Isle of Dogs Design, we believe that bespoke design deserves flexible payment. That's why we offer you the option to pay in installments by working with Klarna. This way, you can conveniently finance your dream furniture in installments.

All our dimensions are listed on the respective product page under "Product Information". Here you will find information about materials, dimensions and other product information.

Our furniture does not contain any dangerous or harmful chemicals and complies with both European and international safety standards. Our textiles are made from materials that are certified according to STANDARD 100 by OEKO-TEX®. In addition, we only use water-based varnishes with a low content of volatile organic compounds (VOC), which is both more environmentally friendly and healthier for the indoor climate. All varnishes are specially tested and suitable for use in children's products. You can find more information about our materials here .

At Isle of Dogs Design, we attach great importance to the careful selection of high-quality materials, environmentally friendly production and a transparent and fair value chain.

Our goal is to ensure the longevity and unique quality of our products so that you can enjoy our children's furniture, textiles and accessories for many years and even pass them on to future generations.

To maximize the lifespan of our products, we offer comprehensive care instructions, hassle-free customer service and practical repair options. You can find our instructions here .

For daily cleaning of wooden surfaces, we recommend using a slightly damp microfiber cloth and wiping the entire surface evenly. After cleaning, you should immediately wipe the surface with a dry, clean cloth to remove any remaining moisture.

Please do not use cleaning products as these may contain chemical ingredients that can be harmful to children and may also affect the natural properties of the wood and reduce its longevity. For stubborn stains, you can use a mild cleaning product. Please test this on an inconspicuous area first to ensure that the varnish is not damaged. Find out more about caring for our materials here .

We are working as quickly as possible to process your request and you can expect a response in a timely manner. We understand that sometimes the wait may seem longer, but please be assured that your request has not been forgotten. To keep the process efficient, we ask that you do not submit any further requests as they will be placed at the back of the queue. Our internal system processes requests as they are received and we keep an eye on all requests to respond to you as quickly as possible. Thank you in advance for your patience. We will do everything we can to help you in a timely and best manner.

We take your security very seriously and always protect your personal data against unauthorized or unlawful processing as well as against destruction, loss, alteration, misuse or disclosure. You can find our entire privacy policy here .

You have several options to unsubscribe from our newsletter. You can either use the "unsubscribe" link at the bottom of each newsletter or contact our customer service team . We would be delighted if you would like to continue to support us and stay informed about all the latest news from Isle of Dogs.

You can unsubscribe from our customer database at any time, even if we will miss you. Please contact our customer service to do so.